Before contacting support
- Open Integrations and confirm the Web Pixel and theme app embed.
- Check Conversions for the exact attribution reason and fraud flags.
- Confirm the affiliate, program, and assigned Shopify coupon are active.
- Include the shop domain and order number, but never send passwords or access tokens.
Contact
Email support@zunavro.com. We use the request only to investigate and respond to the reported issue.
Service health
The application exposes a minimal health endpoint at /health. It does not reveal shop or customer data.